Privacy Policy
iLab-এ আপনার গোপনীয়তা আমাদের কাছে সর্বোচ্চ গুরুত্বপূর্ণ। আমরা আপনার তথ্য নিরাপদ ও দায়িত্বশীলভাবে ব্যবহার করি।
Data Protection Privacy & Security Transparent Policy
Our Privacy Policy
This policy explains what information iLab collects, how we use it, and how we keep it safe when you use our website, client portal and service center.
1. What information we collect
- Name, mobile number, email and address
- Device model, serial / IMEI and repair details
- Payment references (we never store card numbers)
- Website usage data via cookies
2. How we use your information
- To provide repair, booking and warranty services
- To send status updates via SMS / WhatsApp / email
- To improve our services and customer support
3. Do we share your information?
- We never sell your data
- Shared only with payment providers or when required by law
4. How we protect your data
- Encrypted passwords and secure sessions
- Role-based staff access with audit logs
- Regular encrypted backups
5. Device data during repair
- We do not access personal content on your device
- Back up your data before handing over a device
6. Cookies
- We use essential cookies for sign-in and preferences
- Analytics cookies only if enabled
7. Your rights
- Request a copy or correction of your data
- Delete your client portal account at any time